Sora 2 AI

Refund Policy

Sora2 Imagine Refund Policy
Dec 28, 2025

Overview

At Sora2 Imagine, we strive to provide high-quality AI video generation services. This Refund Policy outlines our practices regarding refunds for our credit-based services.

Credit-Based Service

Sora2 Imagine operates on a credit system. When you purchase credits, you can use them to generate AI videos. Please note:

  • Credits are non-refundable once purchased
  • Credits do not expire (unless otherwise specified)
  • Unused credits remain in your account indefinitely

When We May Offer Refunds

We may consider refunds in the following circumstances:

  1. Technical Failures

    • If our system fails to generate your video due to technical issues on our end
    • If you experience repeated service outages that prevent you from using your credits
    • In such cases, we will either restore your credits or provide a partial refund

  2. Duplicate Charges

    • If you are accidentally charged multiple times for the same purchase
    • We will refund the duplicate charges in full

  3. Unauthorized Transactions

    • If you report unauthorized use of your payment method
    • Subject to verification and may require additional documentation

Refund Process

To request a refund:

  1. Contact Support: Email us at support@sora2imagine.com with your order details
  2. Provide Information: Include your account email, transaction ID, and reason for refund
  3. Review Period: We will review your request within 5-7 business days
  4. Resolution: If approved, refunds will be processed to your original payment method within 10 business days

Non-Refundable Situations

We cannot provide refunds in the following cases:

  • Credits that have already been used for video generation
  • Dissatisfaction with AI-generated content quality (as AI results can vary)
  • Account suspension due to violation of our Terms of Service
  • Change of mind after purchase
  • Promotional or bonus credits

Quality Concerns

If you're unsatisfied with the quality of generated videos:

  • Our AI technology produces varying results based on prompts
  • We recommend starting with our free trial credits to test the service
  • For quality issues, contact support and we'll help optimize your prompts

Subscription Cancellation

If you have a subscription plan:

  • You can cancel at any time from your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial subscription periods

Contact Us

For refund requests or questions about this policy:

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date.

Last updated: December 28, 2025